Privacy Policy

Multystreams ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information when you use our service:

• Contact information: WhatsApp number or phone number and email address provided when you contact us or place an order
• Subscription details: Your chosen subscription plan, payment amount, and subscription dates
• Technical data: IP address, device type, and approximate location (country-level) for service delivery and fraud prevention
• Usage data: Channels accessed and streaming sessions for service quality monitoring and troubleshooting

We do not collect financial information such as card numbers. All payments are handled through secure third-party channels.

2. How We Use Your Information

• To provide, operate, and maintain our IPTV service
• To process subscription orders and send you service credentials
• To respond to customer support requests and troubleshoot issues
• To detect and prevent fraud or abuse of our service
• To comply with legal obligations

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or UK, our legal basis for collecting and processing personal information is:

• Contract performance: Processing is necessary to provide the IPTV service you have subscribed to
• Legitimate interests: To operate, improve, and secure our service
• Legal compliance: Where we are required to retain data by applicable law

4. Data Retention

We retain your personal data for as long as your subscription is active and for a reasonable period thereafter for the purposes of providing customer support, resolving disputes, and complying with legal obligations. When data is no longer needed, it is securely deleted.

5. Third-Party Services

We may use third-party services to operate our business, including:

• WhatsApp (Meta Platforms) for customer communication
• Hosting providers for server infrastructure
• Payment processors for transaction handling

These third parties have access to your data only as necessary to perform their functions and are bound by their own privacy policies.

6. Cookies

Our website uses minimal cookies strictly necessary for website functionality. We do not use advertising or tracking cookies. By continuing to use our website, you accept this limited use of cookies.

7. Your Rights

Under UK GDPR and applicable data protection law, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate personal data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to data portability: Request your data in a machine-readable format
• Right to object: Object to processing of your personal data in certain circumstances

To exercise any of these rights, please contact us via support@multystreams.com or WhatsApp. We will respond within 30 days.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. However, no internet transmission is 100% secure and we cannot guarantee absolute security.

9. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. Continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: support@multystreams.com
• WhatsApp: +44 7000 000000