Refund Policy

1. Trial Subscription

We strongly recommend using our 24-hour trial for £1.99 before purchasing a full subscription. This gives you the opportunity to test:

• Stream quality on your specific internet connection
• Compatibility with your devices
• The full channel selection
• Our customer support response time

The £1.99 trial fee is non-refundable once the trial has been activated and access has been provided.

2. Eligibility for Refunds

Refunds on paid subscriptions may be issued in the following circumstances:

• Service is completely non-functional: If you cannot access the service at all and we are unable to resolve the issue within 48 hours of your report
• Duplicate payment: If you were charged twice for the same subscription period
• Technical error: If a billing error occurred on our end

Refund requests must be submitted within 72 hours of purchase. Requests submitted after this window will be evaluated on a case-by-case basis.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

• You changed your mind after activating the subscription
• You purchased a full plan without using the trial first
• Buffering or quality issues caused by your own internet connection speed
• Incompatibility with a specific app or device not listed in our supported setup guides
• Individual channels being temporarily unavailable (all IPTV services experience occasional channel outages)
• You violated our Terms of Service, resulting in account termination
• Chargebacks initiated without first contacting us — chargebacks result in immediate permanent ban

4. How to Request a Refund

To request a refund, contact us via:

• WhatsApp: +212 650 374 230
• Email: support@multystreams.com

Please include: your subscription start date, the plan you purchased, and a description of the issue you experienced. We aim to review all refund requests within 48 hours.

5. Refund Processing

Approved refunds will be processed within 5–10 business days depending on your payment method. We will notify you by WhatsApp or email once a refund has been processed.

6. Our Commitment to You

While our standard policy is firm, we always aim to treat customers fairly. If you've had a genuinely bad experience with our service, please reach out — we'd rather find a solution than lose a customer. Our team is available 24/7 on WhatsApp to resolve issues quickly.

7. Contact

Questions about this policy? Contact us at support@multystreams.com or message us on WhatsApp.